System overview
Real-time control of the Panora ecosystem.
Super Admin
Revenue
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Live metrics · last 5 min window
Latency trend
p50 / p95Slowest routes
avg ms · 5 minCritical alerts
Quick actions — pending registrations
Support tickets
User directory
Roles & permissions
Permission matrix
Role access policy
Field-level permissions
Bulk permission update
Apply the current CRUD matrix to every ticked role.
Activity audit log
Permission change audit
Import / Export
CSV headers: type,name,email,phone,status,territory
KYC requests
Distributor, merchant, and rider documents — review, then approve or reject with a reasonMerchant directory
All shops in the network — search, filter, approveApprovals
Pending / draft shops waiting for decisionNetwork
Territory coverage across distributorsRegister shop
Add a retail shop into the networkCredit
Override limits and review udhaar requestsCategorize & tag shop
Pick ABC tier, then toggle tags belowBulk apply
Same category / tags on many shopsTag cloud
In use across merchants — click to filter DirectoryBroadcast
Message a retail segment by status, category, or tagDistributor directory
Ranked by performance score · verify & manageDistributor products
All products owned by the selected distributorTop performers
Score rankingCredit at risk
Utilization ≥ 85%Onboard distributor
Creates Pending partner — verify to activateUpdate territory
Map merchants
Distributor ↔ merchant relationshipsTerritory overview
Relationship map
Merchants linked per distributorCommission rate
Per-distributor %Credit limit
Exposure monitored from merchant outstandingExposure monitor
Attach contract
Add document
ID / KYC / licenseContracts & documents
Add rider
Optionally assign distributor + territory on createRider directory
Assign to distributor / territory
Empty distributor clears assignment; blank territory inherits from distributorCoverage by distributor
Coverage by territory
Expiring documents
Route audit suggestions
Add staff
Staff directory
My punch (login attendance)
Admin login auto-marks Present. Use these buttons to punch check-in / check-out yourself.
Mark attendance (manual)
Attendance log
Add review
Staff-wise performance
Staff documents
Use Add document on a directory row, or attach here by staff ID.
Employment status
Category tree
Unlimited depth — root → subcategory → sub-subcategory. Parent choose karke multiple levels banao.
New product
Master catalog
Attribute library
Reusable fields (text, number, select, date…) — bind to any category
Category schema
Bind attributes to a category (children inherit). Setup core = sku/name/price.
Product attribute values
Edit values for a product using its category schema
Dynamic pricing rules
percent (±%), fixed amount (±), or override to an absolute price. Scope: all / category / product. Apply writes history.
Price history
Product image & description moderation
Approve or reject creative assets separately from SKU approval.
Live ads
Banner sits in the home carousel. Full screen opens over the app, then can be skipped.
System-wide order directory
Assign a rider here to create a Rider App job. Day-to-day pick/pack still runs in Distributor Portal.
Escalate / refund
Select orders in Directory. Use only for cancellation or refund approval — not day-to-day fulfillment.
No selection
Merchant / distributor comparison
Demand signals
Merchant subscription plans
BASIC · ADVANCE · PREMIUM — base price, 30% offer, 3-month / 1-year, 15-day BASIC trial, online listing limits (5 / 50 / 200)
User subscription lifecycle
Upgrade / downgrade (prorated) · cancel · reactivate · suspend states
Payment & billing events
Auto-debit · retries · invoices · receipts (TX ID) · search / filter
Promo codes
Subscription earnings
Period earnings 0 · Invoices 0
By tier
Pending credit limit requests
Merchant requests waiting for a decision. Approve or reject here.
Credit exposure
Distributor-wise udhaar across merchant accounts
Quick override
Force-set merchant credit limit (admin exception)
Merchant credit accounts
Limit · outstanding · available · utilization. High util (≥85%) marked at risk.
Udhaar ledger
Orders (charge), payments (repay), adjustments (cancel/refund)
Record repayment
Collect cash / FonePay / bank against merchant outstanding
Recent payments
Monthly statement
Credit limit requests
Merchant asked for higher udhaar — approve or reject
Credit / udhaar process
End-to-end loop from limit set → order → repay → statement
Staff expense
Salary, allowance, overtime, and bonus paid by Panora.
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Rent
Office or shop rent. Warehouse rent is recorded under Warehouse.
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Transport
Fuel, vehicle, rider, and courier costs.
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Warehouse
Storage, warehouse rent, handling, and warehouse utilities.
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General ledger
All platform financial transactions — GL posts, settlements, and FY openings.
Accounts receivable
Subscription dues · commission receivables
Accounts payable
Rider settlements · distributor payouts · refunds
Bank reconciliation
Upload CSV (date, amount, type, note) then match against ledger / AR / AP refs.
Profit & Loss
Balance sheet
Overall financial snapshot
Panora automated accounting
Transaction-driven PLATFORM books. Merchant & distributor sales never enter Panora VAT/revenue.
Record business transaction
No Debit/Credit needed — engine posts balanced journals.
Manual journal (accountants)
Advanced: enter balanced lines as JSON array.
Employees (PAN / NID / salary TDS)
Monthly VAT (Panora only)
TDS register
Auto journals
Fiscal year
VAT / TDS liability
Track VAT output and TDS on payouts. Update status Accrued → Filed → Paid.
Finance audit trail
Ledger, AR/AP, bank, tax, and FY actions.
Rule engine
Auto-calc on transaction
Disputes
Payouts
Pre-built reports
Custom builder
Scheduled email reports
Broadcast composer
Notification templates (EN + NE)
Delivery log
Login audit (IP + geo)
Lockouts
OTP policy & providers
OTP audit
Suspicious alerts
API keys & rate limits
GDPR export / deletion
Incidents
Logistics hubs
Fleet vehicles
Delivery routes
Directory snapshot
Fraud holds
Refund analytics
Settlements & bank reconcile
Webhook log
Fee + TDS deducted per Config. Process when bank transfer is ready.
Gateway config
Fonepay / COD rails, retries, fraud velocity, settlement fee & TDS.